ISO Beauty electronic products have a standard 1 year warranty. You can get a lifetime warranty on most ISO Professional products after registration. Purchase amount return - orders via the webshop An unused product ordered in the ISO Beauty webshop can be returned within 14 days.
Contact us and you will receive instructions for returning. The purchase amount will be refunded to your bank account within 10 working days.
Purchase amount return - product purchased at an ISO Beauty location
An unused product (that is not purchased in the ISO Beauty webshop) can be returned within 10 days. Contact us and you will receive instructions for returning via e-mail including the required return form.
The purchase amount will be refunded to your bank account within 10 working days. The purchase amount is never refunded in cash. Shipping costs for returning products are not reimbursed. If you have paid for your order with PayPal, PayPal will refund your return costs!
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Cooling off period - Exchange
product A product may be exchanged within 30 days for another ISO Beauty product for the purchase amount (or higher for an additional charge). The product must be unused for this. Contact us and you will receive instructions for returning.
The desired new product will be sent within 10 business days after receiving the returned product. If you wish to exchange a product, you must be in possession of the proof of purchase and the original packaging at all times. If this is not the case, we cannot exchange your product. Shipping costs for exchanging products are not reimbursed. If you have any questions regarding exchanges and / or returns, please contact us.